GraceBridge
User Guide

Report: They're back!

Screen: /dashboard/reports/recovery-funnelUpdated 2026-09-22For: Staff / caseworker, Founder

What this screen is for

Screenshot of the report recovery funnel screen at /dashboard/reports/recovery-funnel, illustrating “What this screen is for”, with numbered callouts: 1. They're back!.
Figure 1 — What this screen is for.

This report lives at /dashboard/reports/recovery-funnel but its on-screen name — the founder's own renaming — is "They're back!" It tracks the win-back outreach lists: people who drifted, and where each one sits in the outreach cycle that might bring them home.

What you see, in the screen's own labels

Screenshot of the report recovery funnel screen at /dashboard/reports/recovery-funnel, illustrating “What you see, in the screen's own labels”, with numbered callouts: 1. In cohort.
Figure 2 — What you see, in the screen's own labels.
  • H1 "They're back!" (RUN 192 dropped the parenthetical "(Outreach steps)" subtitle.)
  • Scorecard tiles, the seven pipeline stages, in order: "Picked for outreach," "Reviewed," "Approved," "Reached," "Replied," "Returned," "Connected to a person."
  • First table columns: Stage · Out of everyone invited · Change from the step before · What it means. Second table columns: Outreach list · Picked for outreach · Returned · Connected to a person.
  • Stage meanings, verbatim: - Picked for outreach — "Everyone the church set out to invite back." - Reviewed — "A person looked at the name and decided whether outreach was the right thing." - Approved — "Outreach was agreed. Nobody is contacted before somebody says so." - Reached — "A message or a call went out. Reaching is not replying." - Replied — "The person answered. This is the first stage that needs something from them rather than from us." - Returned — "They came back — attended again." - Connected to a person — "Somebody is walking with them now. This is the stage the whole cycle exists to produce."
  • No colour-coded severity tiers here, by the founder's own ruling — instead, a drop between stages gets an amber mark at a 25%+ drop and a rust mark at a 50%+ drop.
  • No "Changed" column — the Key marks this explicitly with a "—" rather than pretending a trend exists.
  • Outreach-list labels: "Drifted (3–12mo)," "Gone (1–3yr)," "Long-gone (3yr+)."

What to do

Screenshot of the report recovery funnel screen at /dashboard/reports/recovery-funnel, illustrating “What to do”, with numbered callouts: 1. In cohort; 2. Reached.
Figure 3 — What to do.
  • Read the pipeline top to bottom — each stage's own definition tells you exactly what it does and doesn't require of the person or of your house.
  • Watch for a steep drop between two adjacent stages — that's where the cycle is actually losing people, more useful than any single stage's raw count.

What NOT to do

Screenshot of the report recovery funnel screen at /dashboard/reports/recovery-funnel, illustrating “What NOT to do”, with a highlighted region and numbered callouts: 1. DON'T — Approved.
Figure 4 — What NOT to do.
  • Don't expect a real trend sparkline on this report. It intentionally shows a blank sparkline with a note explaining why: this report reads one static seeded cycle with no dates behind it yet, and a fabricated shape would be exactly the kind of dishonesty this suite is built to avoid.
  • Don't read "Approved" as "contacted." Nobody is reached until the next stage — approval is only an internal decision that outreach is the right call.

When something goes wrong

Screenshot of the report recovery funnel screen at /dashboard/reports/recovery-funnel, illustrating “When something goes wrong”, with numbered callouts: 1. Blank on purpose.
Figure 5 — When something goes wrong.
  • Nobody's picked for outreach yet: "There is nobody picked for outreach yet, so there is no cycle to read."
  • Nobody has come all the way back to care yet: "So far: nobody of the {n} people across {lists} outreach lists has come back and is connected to a person, as of {date}. That is a checked zero, not a blank."